Privacy Policy

Borakis Ltd (we) are committed to protecting and respecting your privacy

This policy, together with our terms of use, (and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding data and how we will treat it.

Personal Data

You may be asked to provide personal data (data that can be used to identify or contact you) in order for us to supply goods to you or to contact you.  If you choose not to, we may not be able to provide you with the goods and services you have requested. If we combine personal data with non-personal data, the combined information will be treated as personal data for as long as it remains combined.  For the purpose of the General Data Protection Regulations ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation and the Data Protection Act 1998 ("Data Protection Legislation") the data controller is Borakis Ltd

Information we may collect from you

We may collect and process the following data about you

Information you give us.  You may give us personal data by filling in forms on our site or corresponding with us by phone, e-mail or otherwise.  This includes information provided at the time of registering to use our site or requesting further services and when you report a problem with our site.  The personal data you give us may include your name, address, e-mail address and phone number.

Information we collect from you.  With regard to each of your visits to our site we may automatically collect the following information: technical information, including the internet protocol ('IP') address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and information about your visit, including the full Uniform Resource Location ("URL") clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.

Information we receive from other sources. We would notify you if we receive any information about you from any other sources.

Where we store your personal data.  The data we collect from you will not be stored at a destination outside the European Economic Area (EEA).  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.  Unfortunately the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information. To provide you with information about offers and services that are similar to those that you have already purchased or enquired about or we feel may be of interest to you. If you are an existing customer, we will only contact you by electronic means with information about goods and services.  If you do not want to be on our mailing list, you can opt out at any time by contacting us. If you are a new customer, we will contact you by electronic means only if you have provided your explicit consent to this. To ensure the content from our site is presented in the most effective manner for you and for your computer, and to notify you about changes to our service.

Information we collect from you:  We will use this information to administer our site and for internal operations, including testing and research.  To improve our site to ensure that content is presented in the most effective manner for you and for your computer. As part of our efforts to keep our site safe and secure and to make suggestions and recommendations to your and other users of our site about offers  or services that may interest you or them.

We will ask your consent before using personal data for any purpose other than those set out in our privacy policy.

Disclosure of your information

We will disclose your personal information to third parties we use to fulfill your order eg postal services, couriers

Your personal data will not be shared with third parties for marketing purposes

In the event of Borakis Ltd being sold and acquired by a third party personal data held by us about you will be one of the transferred assets, and if we are under a duty to disclose or share your personal data in order to comply with any legal obligations, or in order to enforce or apply our terms and conditions or to protect the rights of Borakis Ltd, our customers, or others.  This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk prevention

Your rights

Under Data Protection Legislation you have the following rights in relation to your personal data:

Right to access.  You have the right to request access to information held about you.  We will provide you with a copy of your personal data held by us free of charge (providing your request is not excessive, in which case we may charge a reasonable fee to cover our costs) and certain information about the processing of your personal data and the source of such data.  You have the right to request that your data be transferred to another data controller.

Right to object to data processing.  You may withdraw your consent to the processing of your personal data at any time by contacting us. If requested by you we would erase such information if we are not required to retain it for legitimate business or legal purposes.

Right of rectification and right of erasure. You have the right to request that we correct or erase any inaccuracies in your personal data if such information would be incomplete, inaccurate or processed unlawfully 

Our site may from time to time contain links to and from websites of advertisers and other third parties.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites

Personal data retention

We may retain information about you, including personal data, for the period necessary to fulfil the purposes set out in this privacy & cookie policy unless a longer retention period is required or permitted by law.

Changes to our privacy policy

Any changes we may make to this policy in the future will be posted on this page.  Please check frequently to see any updates or changes.

Last updated February 2023